About
Affordable, professional virtual receptionist services
We believe every business deserves a brilliant first contact.
The virtual receptionist and telephone answering services provided by Real Time Reception include:
- Appointment scheduling for appointment led industries
- Back-to-back appointment and diary management
- Message forwarding, call-forwarding service
- Flexibility to provide our services to any industry, business or professional – such as driving instructors, lawyers, accountancy firms or sole-traders
The services provided by Real Time Reception have grown from strength-to-strength and Jennifer now has a skilled team of experienced , professional and caring receptionists. All are fully trained and understand that they are the frontline of our client’s customer service.
Jennifer Spencer founded Real Time Reception following her own experiences as a qualified podiatrist with years of experience in private practice. In 2004 she opened her own busy clinic but found she missed the services of a receptionist:
“Often the phone would ring constantly throughout the day but I was too busy treating clients to answer. This was frustrating for clients, irritating for me (as I’d have to spend my lunchtimes and evenings returning calls!) and was potentially costing me new business!”
As someone just starting out Jennifer couldn’t justify the cost of a full-time receptionist so she started to look for telephone answering and reception services – she was shocked to find that there were none!
As a result, Jennifer started Real Time Reception – concentrating at first on healthcare professionals as a market she understands very well.
In 2007, Jennifer was joined by business leader Howard Hughes whose extensive experience and knowledge has helped grow the company further. Together they are firmly committed to expanding Real Time Reception’s already excellent virtual receptionist and telephone answering services whilst still maintaining its basis in affordability for all their clients.
Jennifer ensures that Real Time Reception is focused on the three qualities that are the heart of all the services we provide:
- Efficiency
- Friendliness
- Affordability
To find out how Real Time Reception can provide the missing link in your business’ customer service strategy simply call us on 0845 873 3251 or email us at info@realtimereception.com
