Frequently Asked Questions
A selection of the questions most people have regarding our Virtual Reception and Telephone Answering Services.
If your query isn’t answered below then please feel free to call us on 0845 873 3251 or email us at info@realtimereception.com. We’ll be delighted to talk about your individual requirements!
Q How long does it take to get started?
A A simple messaging service can be set up in about 1 hour, you pay a first month fee and give us all the information about your business and we give you a phone number to divert to. Appointment booking takes a little longer – all your existing appointments need to be entered into the diary – but we could be up and running in just a couple of days!
Q What are your opening hours?
A We are open from 8.00 until 18.00 Monday to Friday. We operate a skeleton messaging service on Saturday from 9.00 to 11.00am.
Q What about data protection?
A We are registered with the data protection agency; we don’t take any confidential information from clients, just a name, telephone number and in some cases an address. We take confidentiality very seriously; we would never discuss a client or client’s contact or customer outside the office environment.
Q Do I need an internet connection?
A To use a diary you will need to be able to access the internet. For a messaging service you could manage with a text message sent direct to your phone. Today’s new mobile technology such as smartphones, iPhones and BlackBerrys make these types of operations easy!
Q Do I need to divert my calls all the time?
A No. You are in control: You can pick calls up yourself if you are not busy, and then switch back to us when you are.
Q What happens if my call doesn’t get picked up straightaway?
A During office hours we aim to pick up every call within 30 seconds. If we do miss a call it will go through to a personal voicemail for your business. We will then call your client back at no charge to you.
Interested in talking to us about how our virtual reception and telephone answering services can improve your business AND cost you less?
Call us now on 0845 873 3251 or email us at info@realtimereception.com
