Telephone Answering Services

Telephone Answering Services

Any call from a customer is important – with calls from new clients being the most important of all.

You need to know that it will be handled promptly and professionally.

Our virtual receptionists provide live answering services, ensuring that:

  • Calls are answered promptly in your company name
  • Messages are taken accurately and forwarded to you quickly by email or text
  • Appointments are booked efficiently and directly into your own online diary
  • Routine calls for general information such as fees, services, directions or hours of business can be handled without disturbing you

You benefit from:

  • Promoting a professional image of your business or practice
  • Potential new work and clients are not lost if you are not in the office, out of mobile coverage or busy
  • Being freed from answering calls means more time to devote to your real business
  • Gaining all advantages of a full-time receptionist at a fraction of the cost!

Holiday CoverHoliday Cover

Need someone to handle your call whilst you take some time off?

Whether you’re basking in the sun or off climbing a mountain you can relax knowing your business calls are being professionally handled.

Our cover is provided for a minimum period of 2 weeks and at the end of your holiday, YOU COME BACK RESTED AND RELAXED and we forward you a list of all your bookings and messages!

Call us today on 0845 873 3251 or email us at info@realtimereception.com and let us take care of your Virtual Reception & Telephone Answering needs.

All our service packages include:

  • FREE Set up
  • FREE internet based diary*
  • UNIQUE UK phone number to divert your calls to from one or multiple locations.
  • ADVANCED Text appointment service for those in a hurry.
  • EMAIL appointment service.
  • VOICE MAIL service for out of hours.
  • PROFESSIONAL receptionist providing friendly, efficient phone coverage from 8.00 am to 6.00 pm Monday to  Friday.
  • SATURDAY cover with message pick up from 9.00 am to 11.00 am.

*We provide a free MyOffice diary but if you prefer, you can use leading practice management software or CRM (client relationship management).

FACT

80% of callers hang up if they get voicemail and call someone else! Don’t let that happen to you!

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