Virtual Receptionist
How does it all work?
Calls to you are diverted to a unique UK telephone number which we answer in your name.
Calls answered within 30 seconds- Handled by efficient and courteous receptionists
- Out of hours calls are sent to your voicemail which we action the next working day
- Messages forwarded to you quickly by email or text
- Appointments and bookings managed and reminders sent
- Calls and messages forwarded
- Cost effective, professional reception service
What do I need?
To use our virtual receptionist services all you need is:
1. Access to a computer
2. An internet connection
That’s it!
Many diary functions can be handled on a range of popular business mobile devices, such as a Blackberry, PDA or Smartphone. For certain diaries access is simply made by logging into a secure webpage.
Is it safe?
What about Security?
We take the security of your system very seriously – therefore, we have safe and secure access protocols in place to safeguard your data.
To access your diary you will be issued with a username and password – these will give you protected access and should be kept confidential, as you would with other business data.
Real Time Reception takes only the name and telephone number of the caller, with the addition of an address if they are new clients.
The diary systems are professionally administered with secure servers and regular back-ups to ensure that your data is safe and protected.
To find out how Real Time Reception can improve your business’ customer service strategy simply call us on 0845 873 3251 or email us at info@realtimereception.com
